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This Privacy Policy explains how Food & Mood (“Food & Mood,” “we,” “us,” or “our”) collects, uses, discloses, and protects information when you browse our website, create an account, place an order, join a list, or contact us. Our operations are based in New York. This notice is designed for our current U.S. operations and includes additional state rights where applicable.
1. Information we collect
Information you provide
- Identity and contact information: name, email address, phone number, billing or delivery address, and account details.
- Order and transaction information: products, quantities, order status, pickup or delivery selections, refunds, and customer-service communications.
- Contact-form information: the topic, order number, message, and any other information you choose to provide.
- Account information: username, password credentials in protected form, saved preferences, and wishlist activity where enabled.
- Age-related information: confirmation or other information reasonably necessary for age-restricted products. Please do not send identity documents through the general contact form.
Information collected automatically
When you use the site, our systems and service providers may collect IP address, device and browser type, operating system, referring pages, timestamps, page interactions, cart/session identifiers, security logs, and cookie or similar technology data.
2. How we use information
- Provide the website, shopping cart, accounts, checkout, pickup, delivery, and customer support.
- Process orders, payments, refunds, and transaction records.
- Respond to inquiries about products, availability, orders, and service.
- Personalize essential site functions such as cart state, wishlist, and preferences.
- Detect fraud, abuse, unauthorized access, and technical problems.
- Maintain records, enforce site terms, and comply with tax, accounting, consumer-protection, age-restriction, and other legal obligations.
- Send promotional communications only where permitted; you may unsubscribe from marketing emails at any time.
3. How we disclose information
We may disclose information only as reasonably necessary to:
- Service providers: website hosting, WooCommerce/WordPress services, email delivery, security, data storage, customer support, and similar vendors acting for us.
- Payment and order partners: payment processors, banks, delivery or pickup partners, and vendors needed to complete your requested transaction.
- Legal and safety purposes: comply with law, court orders, valid legal process, protect customers or the public, investigate fraud, or enforce our rights.
- Business changes: support a merger, financing, acquisition, reorganization, or transfer of assets, subject to appropriate safeguards.
At the date of this notice, Food & Mood does not knowingly sell personal information and does not intend to share personal information for cross-context behavioral advertising. If our practices change or applicable law requires additional controls, we will update this notice and provide the required choices.
4. Payments and ecommerce
Payments may be processed by third-party payment providers. We generally receive transaction confirmation and limited payment metadata rather than full payment-card numbers. Payment providers process information under their own privacy notices and security requirements.
5. Cookies and similar technologies
We use cookies and similar technologies for essential cart, session, account, preference, and security functions. Optional analytics or marketing technologies may be used only when enabled and subject to applicable choices. See our Cookie Policy for categories, examples, durations, and controls.
6. Data retention
We retain information only for as long as reasonably necessary for the purpose collected and for legitimate business, fraud-prevention, tax, accounting, dispute, and legal requirements. Retention varies by category: contact requests are kept while needed to respond and document the issue; account information is kept while the account remains active and for a reasonable period afterward; order records are kept as required for transaction, tax, accounting, and consumer obligations; security logs are kept for a limited period appropriate to risk. We securely delete, anonymize, or restrict information when it is no longer needed.
7. Security and New York protections
We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information and the size of our operations. No online service can guarantee absolute security. New York’s SHIELD Act requires reasonable safeguards for covered private information and notice when applicable security incidents occur. If you believe your account or information has been compromised, contact us promptly through the Contact page.
8. Your privacy choices and rights
Depending on your state and subject to legal exceptions, you may have rights to request access to, correction of, or deletion of personal information, or information about how it is used and disclosed. You may also unsubscribe from promotional email and manage cookies through your browser or any site controls provided.
California residents—where the CCPA applies
If Food & Mood is subject to the California Consumer Privacy Act for a particular request, California residents may have rights to know, correct, delete, obtain information about categories and sources, opt out of sale or sharing, limit certain uses of sensitive personal information, and receive equal service without unlawful discrimination. We may verify a request using information reasonably necessary to protect the customer and may deny or limit a request where an exception applies.
To submit a privacy request, use our Contact page and select “General inquiry.” State the right you wish to exercise and the state where you reside. Do not send passwords, full payment-card numbers, or government IDs through the form. An authorized agent may submit a request where permitted by law, subject to verification.
9. Children and age-restricted products
This site is a general-audience service and is not directed to children under 13. We do not knowingly collect personal information from children under 13. Smoke Shop and tobacco products are restricted to customers who satisfy applicable age requirements; access to those products does not make the overall site child-directed.
10. Third-party sites and services
Links to payment providers, delivery partners, social networks, or other external services are governed by those parties’ own terms and privacy notices. We are not responsible for their independent practices.
11. Changes to this policy
We may update this Privacy Policy to reflect changes in services, vendors, technology, or law. The revised effective date will appear at the top. Material changes will be communicated as required by applicable law.
12. Contact us
For privacy questions or requests, use the Food & Mood Contact page. Our current service area is New York, United States.
Important: This page is a transparency notice for the site’s current operations and is not legal advice. The business should have qualified U.S./New York counsel review it whenever payment, advertising, analytics, delivery, or data-sharing practices materially change.
